TERMS AND GENERAL CONDITIONS
All orders made via the Internet at the website www.salumipasini.com (hereinafter, “Salumi Pasini”), owned by Smapp s.p.a., are governed by these general Conditions of sale (hereinafter, “General Conditions”), made in accordance with current legislation on contracts concluded outside commercial premises. With the submission of an order, you acknowledge that you have read, understood and accepted these General Conditions of sale.
Salumi Pasini reserves the right at any time to change these terms and Conditions by posting the revised version on the website www.salumipasini.com (hereinafter, the Site). The General Conditions of sale applicable are those in force at the time in which the order is made.
The present General Conditions have the aim of regulating the purchase of products and services made available by the Site in accordance with the Italian regulations regarding distance contracts (Legislative Decree 70/2003).
The site is owned by Smapp S.p.a. with registered office in Via Circonvallazione 7, 20090 Trezzano sul Naviglio CAP – MI – Tax code /VAT number 00758600159, EAI: MI – 410618.
The Client is compelled to carefully read the terms and conditions before sending the order. These General Conditions have been made available on the Site to allow reproduction, understanding and memorizing.
The contracts concluded with Smapp SpA through the Site are regulated by these Terms and Conditions in accordance with Italian legislation.
The seller is Smapp S.p.a.
Registered Office: Via Circonvallazione 7, Trezzano sul Naviglio, 20090 – MI.
Tax code/ VAT number: 00758600159
EAI: MI – 410618
The price of the various Products as well as their descriptions and characteristics are listed on the page for each Category and in detail on each Product page.
Once you have submitted an order, the customer will see an Order Confirmation page. With the confirmation of the order, which has the value of the proposed contract, the Customer acknowledges and states that they have read all the indications provided in the purchasing procedure and fully accepts these General and payment Conditions.
The contract between Salumi Pasini and the Customer shall be concluded with the acceptance of the order by Salumi Pasini. This acceptance is communicated to the customer through an email confirming the order to the address specified by the customer during the registration and / or completion of the order.
On the Website www.salumipasini.com there is a minimum purchase order value of 29€. We offer the Customers the opportunity of taking advantage of the complimentary shipping for orders over € 80 € including VAT for delivering orders to Italy and 180 € including VAT for delivering orders in EU.
All prices on the website are inclusive of VAT and in Euro, the only currency accepted by Salumi Pasini.
The prices applicable to the ordered products are the ones present on this website at the date of the order. These prices include VAT. However, shipping costs are not included.
Delivery costs are invoiced on the basis of prices quoted on this website on the date when the order is placed. These prices are defined by the size of the order and the delivery mode.
Salumi Pasini reserves the right to modify at any time the prices and shipping charges, and to cancel an order in the case of obvious error in the system or the data.
Salumi Pasini ships orders exclusively on Italian territory, therefore any order that will arrive with a foreign destination will not be accepted by the system, and in any case will not be processed. Any payment received will be refunded to the customer, net of costs of collection and subsequent sending incurred.
Salumi Pasini is delivering in all EU (United kingdom included), but not delivering on the following areas:
LIVIGNO, SVIZZERA, AZZORRE E MADEIRA, SERBIA, CHANNEL ISLANDS, CANARIE, CEUTA, MELILLA, ANDORRA, GIBILTERRA, LIECHTENSTEIN, NORVEGIA, TURCHIA
Any order with a destination outside the EU territory or to the above mentioned not served areas, won't be processed and canceled.
Any right of the Customer to damages or compensation as well as any contract or tort liability for direct or indirect damages to people and/or property caused by lack of acceptance or a lack of fulfilment of an order is excluded.
Visual representations and photographs of products on the Site are merely accompanying the description sheet. It is understood that the photographic image of the products has the sole purpose of presenting them for the sale and may not be fully representative of their features but may differ in colour and / or size. In case of difference between the image and the written product sheet, the description of the product page is to prevail as reference.
Salumi Pasini promotes responsible trade and excludes any responsibility in the event of a purchase made by children under 16 years.
The Customer will be able to make the payment of the price of the Products and the shipping expenses by credit card through the Consortium Triveneto bank circuit, via PayPal or by bank transfer, plus any prepaid vouchers, defined on the Site under the name Gift Card Salumi Pasini.
Credit Card (Unicredit bank system):
Every electronic payment made by credit card for the purchase of products will be made exclusively on the secure servers of Unicredit S.p.a., supplier of the Visa and Mastercard pos payments. The only cards accepted are Visa and Mastercard. Salumi Pasini is not responsible for any failure, malfunction or lack of functioning of the payment process on the server of Unicredit.
PayPal (including credit Card):
For maximum safety, the customer will make the payment transaction directly on the secure server of PayPal: once the order has been confirmed, the customer will be redirected to PayPal’s site where you can pay with your PayPal account or by using a credit card or prepaid card.
The credit of must be received within 5 days from the date of the order. If the transfer did not take place in this period, the customer will be contacted by Customer Service in order to clarify whether the cause of the failure to credit is to be attributed to the will of the Customer to not confirm the purchase or to other causes.
Money transfer information:
Money transfer information:
Beneficiary: Smapp SpA
IBAN: IT 46 S 02008 33910 000103714651
Bank: Unicredit S.p.a.
Purpose: indicate in the purpose of transfer the order number and date. This information is in the confirmation order email.
Prepaid Voucher (Gift Card):
The Salumi Pasini Voucher (Gift Card) is a good variable value purchase that can be purchased and given simultaneously.
The Customer (the beneficiary of the Voucher (Gift Card) must be in possession of the relevant code received via email and will have to add it after selecting their favourite products following the available option at checkout.
The Salumi Pasini Voucher (Gift Card) cannot be refunded once purchased, but must be used to purchase products and services on the site salumipasini.com. The purchased products will follow the provided rules of returns which may be consulted in the appropriate section of this site
After receiving the order, Salumi Pasini will check the stock for availability and proceed to execute the order as soon as possible.
The Customer, upon receipt by Salumi Pasini of the order that corresponds to the execution of the contract, receives an email that confirms the taking over of the placed order. The notification contains the order number, the date, a summary of the shipping and billing information, the list of products ordered with their essential characteristics, their prices and the amount paid.
PRODUCTS SIZE AND WEIGHTS
The products manufactured and sold by Smapp SpA are handcrafted and therefore the net weight of each product may vary from the weight specified in the description of the product. To provide a quality service for our Customers, Salumi Pasini undertakes to make slightly larger packagings than reported on the website, so that the product that is delivered would always weigh the same or more than what is indicated on the product page.
RIGHT OF WITHDRAWAL
(CONSUMER CODE LEGISLATIVE DECREE 206/05 AND L.D. 21/2014)
Salumi Pasini ensures the products delivered will be equal to those shown and described in the site, and compliance with all rules regarding the storage of the products until delivery at the place indicated in the order. All products sold are the responsibility of the manufacturer. In the case of packaged products Smapp s.p.a. is also responsible for the accuracy and completeness of the information given on the packaging. The pictures on the site and on the packaging are provided to the customer in order to facilitate the recognition of the products; due to variations in packaging, the pictures may not exactly reflect the appearance of the delivered product.
As provided for by the Consumer Code Legislative Decree 206/05 (Former right of withdrawal) and Legislative Decree 21/2014 , Customers of Salumi Pasini benefit from the money back guarantee with the ability to return purchased products within 14 working days of receipt , except in the case of products which by their nature can not be returned.
How to request a refund
You must send a letter or an email to Salumi Pasini within 14 business days from receipt of the goods.
In the communication, the Customer shall indicate the product or products for which they intend to exercise the right of withdrawal.
– To exercise the right of withdrawal you must return purchased products, in perfect condition and with original labels not removed.
– The product packaging must be accurate in order to preserve the original wrappings from damage, inscriptions or labels.
– The products must be returned by express courier at your own expense.
– It is recommended that you use a traceable and insured shipping method since Salumi Pasini will not be responsible for loss, non-receipt or damage of the posted goods.
– The goods will be refunded by Salami Pasini after checking the content and condition of the products, within 14 days after receipt of the notice by the customer. Salumi Pasini will fully refund the costs incurred by the customer for purchase.
The Products purchased on the website will be delivered to the address specified by the Customer during the purchase process. Salumi Pasini registers in their accounting on specific records every order placed on the Website and sends to the Customer a receipt in electronic format to the email address indicated in the purchase phase and / or in printed form included in the package. For the issuance of the invoice, the Customer must apply by using the “Notes” field present at checkout by entering their billing information. It will not be possible to make any changes to the invoice after it has been issued.
All purchases will be delivered by express courier (hereinafter, “Courier”) from Mondays to Fridays, except on national holidays and festivities. Salumi Pasini is not responsible for unforeseeable delays, inefficiency or lack of delivery by the Courier.
Once the products have been shipped, Salumi Pasini will communicate to the customer by means of a notification in their reserved Area and/or via email the shipment of the goods and the tracking link.
Except in cases of force majeure or unforeseeable circumstances, the ordered Products will be delivered, in Italy, within a period of 7 (seven) working days from the day following the receipt of payment and the related order confirmation email, unless Salumi Pasini notifies – within the aforementioned term – of the impossibility to deliver the ordered goods as a result of the unexpected, even temporary unavailability, of the Products. In the event of such notification, the Customer will have the opportunity of waiting for a new availability of the missing product or of choosing one or more alternative products. In the event that the customer decides to not choose alternative products or to cancel the order, Salumi Pasini will reimburse the amounts already paid by the Customer within the same term.
Information regarding the Products provided through the Website is constantly updated, but it is not possible to guarantee the complete absence of errors.
Salumi Pasini reserves the right to correct any errors, inaccuracies or omissions, even after an order has been sent, or to change or update information at any time without prior notice.
Any complaints must be forwarded to Salumi Pasini by sending an email to email@example.com or by calling the following number: + 39.02 48401725 (from Mondays to Fridays from 9.00 a.m. to 12.00 a.m. and from 3.00 p.m. to 4.00 p.m.) or by AR registered letter to the following address:
att.ne Assistenza Clienti
Via Circonvallazione 7
20090 Trezzano sul Naviglio – MI
LAW AND JUSRIDISTITION
The sales contract between the customer and Smapp S.p.a. is concluded in Italy and governed by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this agreement of distance selling, territorial jurisdiction is that of the Milan Bar.