RIGHT OF WITHDRAWAL (CONSUMER CODE LEGISLATIVE DECREE 206/05 AND L.D. 21/2014)
Salumi Pasini ensures the products delivered will be equal to those shown and described in the site, and compliance with all rules regarding the storage of the products until delivery at the place indicated in the order. All products sold are the responsibility of the manufacturer. In the case of packaged products Smapp s.p.a. is also responsible for the accuracy and completeness of the information given on the packaging. The pictures on the site and on the packaging are provided to the customer in order to facilitate the recognition of the products; due to variations in packaging, the pictures may not exactly reflect the appearance of the delivered product.
As provided for by the Consumer Code Legislative Decree 206/05 (Former right of withdrawal) and Legislative Decree 21/2014 , Customers of Salumi Pasini benefit from the money back guarantee with the ability to return purchased products within 14 working days of receipt , except in the case of products which by their nature can not be returned.
How to request a refund
You must send a letter or an email to Salumi Pasini within 14 business days from receipt of the goods.
In the communication, the Customer shall indicate the product or products for which they intend to exercise the right of withdrawal.
– To exercise the right of withdrawal you must return purchased products, in perfect condition and with original labels not removed.
– The product packaging must be accurate in order to preserve the original wrappings from damage, inscriptions or labels.– The products must be returned by express courier at your own expense.
– It is recommended that you use a traceable and insured shipping method since Salumi Pasini will not be responsible for loss, non-receipt or damage of the posted goods.
– The goods will be refunded by Salami Pasini after checking the content and condition of the products, within 14 days after receipt of the notice by the customer. Salumi Pasini will fully refund the costs incurred by the customer for purchase.