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PAYMENTS

The Customer will be able to make the payment of the price of the Products and the shipping expenses by credit card through the Consortium Triveneto bank circuit, via PayPal or by bank transfer, plus any prepaid vouchers, defined on the Site under the name Gift Card Salumi Pasini.
Credit Card (Consorzio Triveneto – Monte dei Paschi di Siena):
Every electronic payment made by credit card for the purchase of products will be made exclusively on the secure servers of Consorzio Triveneto, supplier of the Visa and Mastercard pos payments. The only cards accepted are Visa and Mastercard. Salumi Pasini is not responsible for any failure, malfunction or lack of functioning of the payment process on the server of Consorzio Triveneto.

 

PayPal (including credit Card):
For maximum safety, the customer will make the payment transaction directly on the secure server of PayPal: once the order has been confirmed, the customer will be redirected to PayPal’s site where you can pay with your PayPal account or by using a credit card or prepaid card.

 

Bank transfer: 
The credit of must be received within 5 days from the date of the order. If the transfer did not take place in this period, the customer will be contacted by Customer Service in order to clarify whether the cause of the failure to credit is to be attributed to the will of the Customer to not confirm the purchase or to other causes.

Money transfer information:
Money transfer information:
Beneficiary: Smapp SpA
IBAN: IT80 G0103033911000001435659
Bank: Monte dei Paschi di Siena                                                             Purpose: indicate in the purpose of transfer the order number and date. This information is in the confirmation order email.

 

Prepaid Voucher (Gift Card):
The Salumi Pasini Voucher (Gift Card) is a good variable value purchase that can be purchased and given simultaneously.

The Customer (the beneficiary of the Voucher (Gift Card) must be in possession of the relevant code received via email and will have to add it after selecting their favourite products following the available option at checkout.

The Salumi Pasini Voucher (Gift Card) cannot be refunded once purchased, but must be used to purchase products and services on the site salumipasini.com. The purchased products will follow the provided rules of returns which may be consulted in the appropriate section of this site

 

 

Order management

After receiving the order, Salumi Pasini will check the stock for availability and proceed to execute the order as soon as possible.

The Customer, upon receipt by Salumi Pasini of the order that corresponds to the execution of the contract, receives an email that confirms the taking over of the placed order. The notification contains the order number, the date, a summary of the shipping and billing information, the list of products ordered with their essential characteristics, their prices and the amount paid.

 

 

Sizes and weights of the products purchased.

The products manufactured and sold by Smapp SpA are handcrafted and therefore the net weight of each product may vary from the weight specified in the description of the product. To provide a quality service for our Customers, Salumi Pasini undertakes to make slightly larger packagings than reported on the website, so that the product that is delivered would always weigh the same or more than what is indicated on the product page.

RIGHT OF WITHDRAWAL(CONSUMER CODE LEGISLATIVE DECREE 206/05 AND L.D. 21/2014)

 

Salumi Pasini ensures the products delivered will be equal to those shown and described in the site, and compliance with all rules regarding the storage of the products until delivery at the place indicated in the order. All products sold are the responsibility of the manufacturer. In the case of packaged products Smapp s.p.a. is also responsible for the accuracy and completeness of the information given on the packaging. The pictures on the site and on the packaging are provided to the customer in order to facilitate the recognition of the products; due to variations in packaging, the pictures may not exactly reflect the appearance of the delivered product.

As provided for by the Consumer Code Legislative Decree 206/05 (Former right of withdrawal) and Legislative Decree 21/2014 , Customers of Salumi Pasini benefit from the money back guarantee with the ability to return purchased products within 14 working days of receipt , except in the case of products which by their nature can not be returned.

How to request a refund

You must send a letter or an email to Salumi Pasini within 14 business days from receipt of the goods.

In the communication, the Customer shall indicate the product or products for which they intend to exercise the right of withdrawal.
– To exercise the right of withdrawal you must return purchased products, in perfect condition and with original labels not removed.
– The product packaging must be accurate in order to preserve the original wrappings from damage, inscriptions or labels.
– The products must be returned by express courier at your own expense.
– It is recommended that you use a traceable and insured shipping method since Salumi Pasini will not be responsible for loss, non-receipt or damage of the posted goods.
– The goods will be refunded by Salami Pasini after checking the content and condition of the products, within 14 days after receipt of the notice by the customer. Salumi Pasini will fully refund the costs incurred by the customer for purchase.